First Holy Communion Delivery Information - www.firstholycommunionday.co.uk UK & Overseas Postal Charges

Delivery & Dispatch Information

We use either Royal Mail or Courier for our delivery service, all delivery timescales quoted are from the date your order is dispatched from our offices and not from the date when you place your order. Orders are dispatched Monday – Friday, excluding UK public holidays.We do our best to dispatch all orders by dispatch service chosen however we do manual fraud checks on each payment we receive to protect you the consumer and ourselves; inevitably this can sometimes delay orders when we are experiencing high order volume.
 

 Dispatch Times

UK 2ND CLASS DISPATCH  - £2.95 PER ORDER
Processing and Dispatch Timescale: 5 - 7 working days
Shipped by Royal Mail 2nd Class Recorded Delivery Service - Proof of Delivery service. A signature is required on receipt  - Insured up to £41 if lost/damaged in transit
When to expect receipt of your order?
Delivery Service -  Royal Mail aim to deliver your parcel within 3-7 working days (including Saturday) after dispatch
We recommend that you allow 10 - 14 working days from placement of order to receipt of goods. Please note working days are Monday - Friday.

UK 1ST CLASS DISPATCH  - £5.95 PER ORDER
Processing and Dispatch Timescale: 2 - 4 working days
Shipped by Royal Mail 1st Class Recorded Delivery  Service -- Proof of Delivery service. A signature is required on receipt  - Insured up to £41 if lost/damaged in transit
When to expect receipt of your order?
Delivery Service - Royal Mail aims to deliver your packet  1 - 2 working days, including Saturday after dispatch
We recommend that you allow 5 - 7 working days from placement of order to receipt of goods. Please note working days are Monday - Friday.

EXPRESS UK  MONDAY - FRIDAY SERVICE-  £13.95 PER ORDER
Processing and Dispatch Timescale -  Dispatched within 2 working days by Royal Mail Special Delivery  (Monday - Friday)
Shipped by Royal Mail Special Delivery™ Next Day Service - Track & trace service. Insured up to £500 if lost/damaged in transit. A signature is required on receipt
When to expect receipt of your order?
Royal Mail Guarantee next day delivery before 1.00pm  to 99%* of the UK.
*Restrictions apply – Check where Royal Mail deliver
* Parcel Weight up to 2kg


FIRST COMMUNION DRESS ORDER -  £10.00 PER ORDER
All Communion Dresses are sent by an insured service so will incur a £10.00 delivery charge

Processing and Dispatch Timescale -  Dispatched within 3 working days by Royal Mail Special Delivery  (Monday - Friday)
Shipped by Royal Mail Special Delivery™ Next Day Service - Track & trace service. Insured up to £500 if lost/damaged in transit. A signature is required on receipt
When to expect receipt of your order?
Royal Mail Guarantee next day delivery before 1.00pm  to 99%* of the UK.
*Restrictions apply – Check where Royal Mail deliver
* Parcel Weight up to 2kg

MADE TO ORDER/PERSONALISED PRODUCTS ONLY - FREE UK STANDARD DELIVERY
All made to order and personalised products will show dispatch & delivery service on each product page, you do not need to add any additional dispatch service at checkout, you only need to select this service

PRIORITY EXPRESS UK NEXT WORKING DAY DELIVERY  MONDAY - FRIDAY SERVICE-  £15.95 PER ORDER
Processing and Dispatch Timescale -  orders placed before midday dispatched sameday for delivery by Royal Mail next working day (Monday - Friday)
Shipped by Royal Mail Special Delivery™ Next Day Service - Track & trace service. Insured up to £500 if lost/damaged in transit. A signature is required on receipt
When to expect receipt of your order?
Royal Mail Guarantee next day delivery before 1.00pm  to 99%* of the UK.
*Restrictions apply – Check where Royal Mail deliver
* Parcel Weight up to 2kg

EXPRESS UK NEXT DAY DELIVERY  SATURDAY  SERVICE-   £20.00 PER ORDER
Processing and Dispatch Timescale -  orders placed before midday on a Friday are dispatched sameday for delivery by Royal Mail Next Day - (Saturday) before 1pm
Shipped by Royal Mail Special Delivery™ Next Day Service -  Track & trace service. Insured up to £500 if lost/damaged in transit. A signature is required on receipt
When to expect receipt of your order?
Royal Mail Guarantee Saturday delivery before 1.00pm  to 99%* of the UK.
**Restrictions apply – Check where Royal Mail deliver
* Parcel Weight up to 2kg

AIR MAIL - INTERNATIONAL SIGNED FOR SERVICE - £11.95 Europe & £22.95 R.O.W
Only available on orders under 1kg
Shipped by Royal Mail International Special Delivery™ - Tracked within the UK only. Insured up to £500 if lost/damaged in transit. A signature is required on receipt


SPECIAL DELIVERY INSTRUCTIONS - If you request for your order to be delivered to an address other than the card holders registered address ie to a work address and or neighbour or mark parcels with 'leave in porch' (or similar instruction) we will do this however due to possible theft this is entirely at your own risk - we cannot be held responsible for any failings - Royal Mail will not leave packages that require a signature on receipt.

Orders placed with delivery to PO Box addresses, airports and any other similar non residential or work address will be rejected.

Special Delivery Orders - If any order exceeds 2kg, we will contact the customer reagarding price.

Overseas Customers - Please check your order that you have selected the correct "AIRMAIL DISPATCH SERVICE" at checkout. if you do not select the correct shipping option, your order will be cancelled.


REDELIVERY INSTRUCTIONS - We will not be liable to you for a redelivery if a "non-signature" service is requested, or written instructions are given to leave goods in a "safe" location, and the goods are subsequently lost or damaged, or we receive written instructions to collect Consignments from a “safe” location in which event we shall not be liable for any loss or damage which occurs prior to such collection, or attempted collection of such Consignment. You acknowledge that if you elect to choose a non-signature service or you request that goods are left at, or collected from a ‘safe’ location at your address, that you are aware that these requests have not been recommended by us nor should such methods be used for goods which have high value to you or the Consignee (if applicable)

2016/7 ORDER TIMES - Postage & Packaging Costs - Dispatch Times.

 If you require your order by a certain date or to be tracked then we always advise the First or Express service. Saver delivery may require a signature on receipt of the goods, according to the weight and value of the order and the carrier used to send the goods.

Please Note: That at busy times, it may take us a little longer to dispatch items to you. Only Express orders are guaranteed as Royal Mail next day service.

Advance Notice
March, April, May & June are our busiest time of year and we receive a high volume of orders daily, orders are prioritised by postage option chosen. We do recommend 1st class post during MARCH, APRIL, MAY and JUNE if you require your order within 5 - 7 working days.

Important Information Re Royal Mail & National Courier Delivery Services

The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. We use Royal Mail Delivery service for all orders under 5kg, this service is operated by Royal Mail, so we are not responsible if the Royal Mail does not deliver on time.

We must state as part of our terms & conditions that once we have processed and dispatched your order and it has been accepted by the Royal Mail we are completely in their hands to operate their service. Delivery timescales are approximate we regret that we cannot be responsible and no liability whatsoever is accepted in respect of late deliveries or lost packages. If you have purchased a dispatch service that has a tracking number, we will help to track your order, if you have chosen our free standard service, Royal Mail will not assist or help track the package until 15 working days after your order has been dispatched.

Delivery time information is provided by Royal Mail , and exclude weekends and bank holidays. Note that Royal Mail delivery times may vary, particularly during peak period.

Our Royal Mail packages are collected daily by Royal Mail, and we obtain proof of collection for packages collected by Royal Mail

Trackable parcels will require a signature on receipt, if the delivery officer cannot deliver he will leave a calling card to advise what action he has taken if he cannot get a reply.

The Royal Mail postman will return the parcel to your local posting or sorting office and you must collect within 5 - 15 working days, otherwise it will be returned to us. Should any order be returned to us by the carrier after an unsuccessful delivery attempt any additional charges must be paid by the customer. If the order is to be resent, the customer will have to pay for additional postage.

Whilst we make every effort to process and dispatch orders with all possible speed we regret that we cannot accept responsibility if an item fails to arrive by the required date. We as a company do not deliver the orders, we pay a third party company to provide this service for us, so we cannot accept responsibility for the delays that do occasionally occur when using carriers.

Delayed/Lost Orders

When your order has been processed and dispatched we will send an e-mail to the email address on the order showing that your order has been dispatched.

If you have not received your order within 5 - 7 working days after dispatch please check with your local Royal Mail Office or neighbours before contacting us.  Do not assume a calling card will be left by Royal Mail. You must notify us via e-mail to sales@keepsakekreations.co.uk stating your name and order number within 20 working days from the date it was dispatched.

As a business customer of Royal Mail our post is collected daily by Royal Mail and we main record of proof of posting for all orders.

After 20 working days from date of dispatch your order status will change to complete. Claims for non delivery cannot be made after this time and we have no liability to you.

Overseas Delivery

Customs & Import Duties
.

For delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches the destination country when ordering goods from firstholycommunionday.co.uk. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from firstholycommunionday.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.