Telephone Order Line

01344 297160

TELEPHONE ORDERS

Customers find it very useful to browse through the pages of our website to choose their products but prefer to call our office to place their order. Our telephone ordering service is available during our normal office hours, UK time.

(Mon - Fri 11.00am - 3.00pm)

INTERNET ORDERS DO TAKE PRIORITY OVER TELEPHONE ORDERS

When you call us to place your order by telephone our staff will require quite a lot of information to ensure your order is processed efficently.

PROCESSING A TELEPHONE ORDERS

Telephone orders take longer to process, as INTERNET ORDERS DO TAKE PRIORITY OVER TELEPHONE ORDERS.

PLACING A TELEPHONE ORDER

telephone number - When you first call to place your order we will require the telephone number you are calling from at the time of calling. This will allow us to get back to you if we are suddenly cut off.

email address - We request an e-mail address so that we can confirm your order, by sending an invoice for you to check order and confirm total amount to be charged. Please be sure, when giving you e-mail address, to state where specific punctuation occurs. We would value all addresses being spelt out letter by letter. One mistake and cyberspace mail service cannot deliver.

CUSTOMER DETAILS REQUIRED

Telephone number

Title, initials/name, Surname

Delivery Address

Town

County/State

Postal code/zip code

Country

Delivery address

Billing Address

PRODUCT DETAILS REQUIRED

Product Description

Price:

Product code number:

Quantity

DELIVERY DETAILS REQUIRED

Royal Mail Delivery Service Required

FREE STANDARD 2ND CLASS DELIVERY WITHIN UK - For when time isn't important

Processing and Dispatch Timescale: 5 - 10 working days

When to expect receipt of your order? We recommend that you allow 10 - 14 working days from placement of order to receipt of goods 14* working days during busy times.

NORMAL 1ST CLASS DELIVERY WITHIN UK - £4.95 PER ORDER

Processing and Dispatch Timescale: 2 - 4 working days

When to expect receipt of your order? We recommend that you allow 5 - 7 working days from placement of order to receipt of goods. Please note working days are Monday - Friday.

EXPRESS UK NEXT DAY DELIVERY - From £7.95 PER ORDER

Processing and Dispatch Timescale - orders placed before 11am (via telephone) (1pm via internet) are dispatched sameday - We are unable to accept UK Next delivery orders via telephone during April, May and June

When to expect receipt of your order? Guaranteed next day delivery before 1.00pm to 99%* of the UK.

AIR MAIL - INTERNATIONAL SIGNED FOR SERVICE - £8.50 Europe & £10.50 R.O.W

Only available on orders under 2kg

COMPLETING YOUR ORDER

As soon as you have completed your order a member of staff will answer any questions you may have, we will then check stock, raise and send an invoice by e-mail and call you back

Personalised orders via the telephone - we are happy to accept a personalised order via telephone, although we do not accept personalised details, these need to be sent via e-mail to accounts@keepsakekreations.co.uk

Query about an order

If you are calling about an order already placed please have your paypal transation reference number or e-mail address ready to quote at the beginning of your call.

As a specialist small business, during the month of May & June we are not always able to accept telephone orders as this enables us to prioritise our resources which is critical in getting customer internet orders processed and despatched as quickly as possible.

Our preferred method of contact is by email. Emails are checked at regular intervals. To contact us please complete the form below.