How To Use Our Website www.firstholycommunionday.co.uk

We have one of the largest selection of First Communion wear, and gifts in the South East which you can access online all day and every day.

Ways to Shop With Us
Order Online
Browse the full range of First Communion products and purchase on line 
for delivery direct to your door or collect from shop. We accept payment by all major credit and debit cards, using Paypal or by our online payment gateway Klarna.

Order by Phone
Call 01932 570486 to place an order, between 9.30am - 2.30pm.  Please leave a message if you can not get hold of us and we will come back to you as soon as possible.





Order at the Shop
Make an appointment to come and see us.  You will have 45 - 60 minutes of our undivided attention to find the perfect outfit for your child.  We currently can not accommodate walk-ins but we will do everything we can to be flexible with our timings to suit you.









Our secure online ordering system uses the popular EKM shopping cart software system, used everyday by thousands of websites around the world.



Payment
We accept payment by all major credit and debit cards, using Paypal or our online payment gateway Klarna.

Our secure online ordering system uses the popular EKM shopping cart software system, used everyday by thousands of websites around the world.

Paypal is a leading payment service providers (PSP) that we believe to be the most secure way for you to shop online.

Paypal is a credit/debit card processing system that authorises transactions at the time of purchase, it provides a secure gateway for online shopping.

When you are ready to pay for the items in your shopping cart you will automatically be directed to the Paypal secure site to enter your credit/debit card details for payment. Paypal will authorise your card and take payment on our behalf before returning you to the First Holy Communion Day website.

Paypal offers peace of mind to you, the customer and to us.


If  you choose the payment option "Telephone Order" you will need to call the office 01932 570486 within 24hrs during office hours with bank card details to make payment, the items in your cart are only saved and can still be purchased by other customers, a telephone order is not a confirmed order until we have processed payment .

Security
Paypal uses the very latest security tools and techniques to provide cutting edge credit/debit card checking and authorisation systems for safe online shopping. These systems have been developed over several years, using state of the art technology and undergo regular scrutiny from their banking and other strategic partners to ensure they conform to their high standards.

By using industry standard encryption techniques you can be sure that your credit/debit card details are protected and secure. Your credit/debit card details are not passed onto any third parties.  Your details are used by WorldPay only to process payment.

When you receive you regular bank statements, any payments made online for our goods will be identified as Communion Angels 1.

Order Processing
After you have placed and paid for your order, you will receive two emails , one is an order confirmation from our website which will have your website order number. The other is the payment notification for your debit/creditcard transaction from either Paypal.

Acceptance Of Order
Your receipt of an e-mail or other form of order confirmation does not guarantee our acceptance of your order, nor does it constitute confirmation of our offer to sell.

First Holy Communion Day reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Your order will only be deemed accepted by First Holy Communion Day upon shipment of the products that you have ordered. We may require additional verifications or information before accepting any order if we decide not to proceed then we will contact you to advise and  you will receive a full refund within 24 hours.


All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made.

We are unable to offer the ability to add or amend products onto confirmed orders which are in process,  If you need to add or amend to the order,  please place a new order as normal.

Delivery

We offer both UK and International delivery services


Returns,  Refunds & Distance Selling Regulations (DSR)

The www.firstholycommunionday.co.uk “if you’re happy, we’re happy guarantee”

We know that buying over the Internet, by its nature, is not the same experience as shopping on the high street. You can’t pick it up, you can’t try it on, we have the following returns policies

Communion Dress Ordering and Returns - First Communion Wear - Returns Policy





Subject to exceptions,  www.firstholycommunionday.co.uk is happy to refund your purchase within 14 days of delivery. You have a duty to return any item to us and the cost of doing so is your responsibility

Postage and packing charges are a separate contract and are deemed as a service that has begun and has been completed before the end of the 14 day money back policy period and hence will not be refunded.
Your refund will be credited to the original payment card



Personalised, Made to Order, Non personalised, Communion Gifts and

Products Return Policy




 

VAT Information

We are not currently VAT registered. VAT, where applicable is included in the price you see and is not added at Checkout.

All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.

Terms and Conditions