Happy Half Term

Orders, Delivery & BREXIT update

Usually the busiest week in the Communion shopping calendar in England…just because we can’t meet in person it doesn’t mean we can’t look at pretty dresses together.
I have had so many questions over the past few weeks and I wanted to take some time to try and cover everything; but in these still uncertain times there are of course some things I can’t answer.

Cut off for Orders
Every designer has different cut off dates for delivery, the easiest way is to detail each one.

La Petite Lucy – Discontinued – only sizes on the website are available to order
Lacey Bell – Discontinued – only sizes on the website are available to order
Joan Calabrese – only sizes on the website are available to order
Isabella & Koko – only sizes on the website are available to order
Celebrations - only sizes on the website are available to order
Little People - only sizes on the website are available to order
Peridot – most sizes are available to order and can re-order – always enquire about out of stock sizes
Millie Grace – made to order allow 4-6 weeks for delivery – please enquire for rush orders
Linzi Jay – order by 21st Feb for May Communions
Sweetie Pie – order by 21st Feb for May Communions
Teter Warm – order by end Feb for May Communions
Emmerling – allow 3 weeks for re-orders but stock levels are changing all the time – so always check
Carmy – allow 6-8 weeks for delivery, no cut off, rush orders are possible
Aire Barcelona & Rosa Clara – allow 8-10 weeks for delivery, no cut off, rush orders are possible
De La Dos a la Doce – allow 4-6 weeks for delivery, no cut off, rush orders are possible
Amaya – allow 8-10 weeks for delivery, no cut off, rush orders are possible

Can I try a sample?
During half term week, I will not be sending out samples, but we can discuss after Half Term.  I don’t keep every dress in every size so I will send the closest size I have.  We can discuss measurements over video calls and I can guide you on the best fit. 

What happens if my Communion is delayed?
Let’s pray that this doesn’t happen this year, but it is always best to allow room for growth.  Some designers allow enough room to let the dresses out by 1-2 dress sizes, again we can discuss before ordering.  If I have the next size in stock I can swap the dress out if your Communion has been delayed but I will not be re-ordering dresses in in the next sizes…so we need to do our very best to get this right first time.

Do you offer made to measure?
Some designers offer made to measure and plus size dresses.  Please be aware that there are surcharges for made to measure dresses and they can take longer.  Designers that can offer made to measure and/or plus sizes are:
Rosa Clara
Aire Barcelona
Millie Grace
Sweetie Pie
Linzi Jay (plus size only)
De La Dos a la Doce
Emmerling (plus size only)
If you have a made to measure dress they are non-returnable and non-refundable, again allow room for growth and measure twice, get a second opinion and we can measure over video.

Can I have an accessory appointment?
Yes…I have soooo many accessories and you don’t have to have purchased your dress from me.  You can send me a picture of your dress and we can have a video call and accessorise away J It’s always a good idea to have an idea about your hair style before we discuss the hair accessories.

What do we do about Shoes?
Don’t order too early!  Little feet are always growing.  Easter is a great time to order.  I stock 3 different brands:
Little People – arriving Feb (hopefully) and when they do that is my stock for the season
Rainbow Club – generally I can keep ordering those but need to keep an eye on their stock levels
TNY Shoes – arriving in the Spring and again, when they are gone they are gone!

Always a tricky question!
My returns policy is 14 days, but during this difficult time, flexibility has been the key.  When sending samples out I will send with next day delivery and I expect the dresses to be sent back next day delivery too – this minimises the amount of time out of the shop and the amount of time spent in the postal system.  YES IT’S EXPENSIVE, but it is quick and importantly the dresses are insured and it’s not as expensive as losing a dress and driving or flying to see me J  The cost of sending samples is borne by the customer both ways….sorry.
If you have received your stock dress, you have 14 days to return, if you can do it sooner then that is great.
If I have ordered a dress in for you it is not returnable, that’s why it’s important to do your research, measure well and ask lots of questions.
An important question whether you are in the middle of a pandemic or not.  All samples are sprayed or steamed before dispatch, they are all sent in fresh plastic bags (and boxes) – not great for the environment I know but safer.  On their return they are ‘quarantined’ and re-sprayed.  Please minimise how much the dresses are tried on and handled if possible.
Tiaras, gloves, hosiery and veils are non-returnable – so again choose wisely J
On the other hot topic BREXIT!
My heart literally broke in June 2016 when I heard the result of the referendum and I knew where this would be going.  With a Dutch husband and Irish parents I have always considered myself a European.  So with a heavy heart I am stopping all shipments to the EU (apart from those that have already been committed to).
With couriers dipping in an out of European services, some UK suppliers suspending their drop-shipping services to the EU and potential rising costs to customers on the receiving end, I have taken the decision to remove the European postage option from the website.  We can always discuss deliveries off line and if customers are happy to bare the potential costs of import duties then arrangements can be made to ship to you…where there is a will there is a way.
This does not currently affect customers in NI, but let’s see what the end of the ‘grace period’ brings in April.
This leaves me only to add, thank you for reading and if you have any questions, please get in touch and I will be happy to help.
Have a great half term
Jo x