First Holy Communion Delivery Information - www.firstholycommunionday.co.uk UK & Overseas Postal Charges
We use a combination of Royal Mail or Courier services.
Delivery timescales are quoted from the date of dispatch and not from when the order is placed.
We dispatch Monday to Friday, excluding UK public holidays. Out of the busy season we will also post on a Saturday morning.
Please see dispatch service information for details on delivery timescales.
We endeavour to dispatch in stock items the same day if ordered before 12pm. However during busy periods this can extend to 1-2 days. We will advise you if we are unable to dispatch within these timescales.
As many of our items are 'drop-shipped' they will be dispatched by our suppliers direct to you, therefore your order may arrive in different packages if coming from different suppliers.
Drop-Shipping Postage
Our postage costs are calculated in many cases per item, this is due to the fact that we offer drop-shipping from many suppliers who charge individually for postage. Therefore if you order from three different drop-shippers via our website, your postage costs will include the postage from each drop-shipper. To avoid, where possible, we will try to absorb some of those costs to keep your postage costs down. If we notice upon receipt of your order that you have been over-charged for shipping - ie, you have ordered two items from the same drop-shipper and have been charged twice for postage, we will issue an immediate refund for the extra postage.
Standard UK Postage Charges
Postage is always a tricky one! We have tried to keep it simple where possible!
STOCK ORDERS
For STOCK Orders under £75 we have calculated the postage based on size and weight of product. The postage cost will be calculated according to the item and applied before you check-out. This is will be for Standard UK 2nd Class Postage. You will be given the option to upgrade to 1st Class, Next Day (if applicable to that item and if ordered before 11am) and for Saturday Delivery Service (if applicable for that item and ordered before 11am).
FREE DELIVERY
This is available for orders over the value of £75, regardless of who the item is supplied by. This will be Standard 2nd Class Delivery by Royal Mail. You still have the option to upgrade to 1st Class, Next Day (where applicable) and Saturday Delivery (where applicable).
DRESS ORDERS
Free delivery for all dress orders over £75.
Dresses over the value of £150 will be sent via Royal Mail Next Day Special Delivery. This guarentees that your dress will arrive by 1pm the next working day. It will require a signature so please ensure that there will be someone home to receive your items.
Collection Service - if you live local to Chertsey and wish to collect your dress, then please get in touch and we can arrange a collection time (call 01932 570486 or 07766 782311 to discuss).
DISPATCH OPTIONS
UK 2nd Class Dispatch - is the standard delivery option. Most deliveries will be received within 2-3 days of dispatch (not order). However it may take longer as this service does not have a guarenteed delivery timescale. Items dispatched by this option are not trackable or require a signature. If you have not received your parcel after 20 working days, please email us at communionangels@hotmail.com to discuss options.
Royal Mail Signed For™ 2nd Class - aims to safely deliver your letter or parcel in two to three working days and give you signed for proof of delivery. The added benefits include:
• proof of delivery including a signature from the receiver
• check online or via your mobile to see when your item has been delivered
• compensation cover up to £50.
UK 1st Class Dispatch - is our faster delivery option. Most deliveries will be received within 1 day of dispatch (not order). However it may take longer as this service does not have a guarenteed delivery timescale. Items dispatched by this option are not trackable or require a signature. If you have not received your parcel after 20 working days, please email us at communionangels@hotmail.com to discuss options.
Royal Mail Signed For® 1st Class - aims to deliver your letter or parcel the next working day - and gives you the added security of:
• proof of delivery including a signature from the receiver
• check online or on your mobile to see when your item has been delivered
• compensation cover up to £50.
Express UK Monday - Friday - is not available for all items on the website, please check item details or call the office (01932 570486) to check that the items are eligable for this service. For this service you must order before 1pm for guarenteed delivery by 1pm next day. This is a tracked and signed for service, please make sure someone is available to sign. If we are unable to fulfil this delivery service we will get in touch to advise you as such. This service is not available to certain areas in the Scottish Mainland and Highlands, please get in touch to check if your area is eligable for this service.
Express UK Saturday Service is not available for all items on the website, please check item details or call the office (01932 570486) to check that the items are eligable for this service. This service is Insured, trackable & guaranteed, next day delivery. Order by1pm Friday for delivery before 1pm on Saturday. A signature required. NOT AVAILABLE FOR ALL ITEMS - PLEASE ENQUIRE IF USURE. This service is JUST if you require your package to arrive on a Saturday. If orders are received after 1pm on a Friday, the item will be held until the following Friday for dispatch for delivery the following Saturday. If you simply require a fast service then please select UK Express Option.
YOU WILL RECEIVE AN EMAIL WHEN YOUR ITEM IS DISPATCHED. ALL DELIVERY TIMESCALES ARE FROM DISPATCH - NOT FROM WHEN YOUR ORDER IS PLACED.
WE ENDEAVOUR TO HAVE YOUR ITEMS READY FOR DISPATCH WITHIN 3 WORKING DAYS - THIS CAN TAKE LONGER FOR HANDMADE AND PERSONALISED ORDERS - please get in touch if you require your item in a hurry and we will do everything we can to help where possible.
EUROPE & REST OF WORLD ORDERS
We ship world wide. Please allow extra time for your orders to be delivered. We can not guarentee delivery timescales only guarentee dispatch timescales. Where items are in stock and available for immediate dispatch we will endeavour to dispatch the same day if the order is received before 1pm.
We use Royal Mail Tracked & Signed Service for all overseas deliveries, where packages are over 2kg we may choose to employ the services of a courier. We will advise you of the service used in your Dispatch Email, sent at the time of dispatch.
We have calculated the cost of postage based on the size and weight of your items. Postage is calculated per item (as many of our items are posted out by our drop-shippers who impose a delivery charge per item). If you have over paid on postage (ie, purchsed two or more items from the same drop-shipper and therefore been charged for two lots of postage, we will issue a refund for the over-payment at the time of processing your order). Where possible we have tried to absorb some of the postage costs as low as we can for our stock items.
We reserve the right to allocate the best postage and courier option for you based on the value of the goods you have purchased. We will always aim to be fair and seek the most economical way to ship your items to you with the intention of getting your items to you in the fastest and safest way possible. Please do enquire at communionangels@hotmail.com if you wish to discuss postage options before placing your order.
Royal Mail International Tracked & Signed Service
Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation.
All our tracking and signature services aim to deliver to Europe within 3-5 working days and worldwide within 5-7 working days.
Tracking and Signature items are processed in a separate network while they’re in the UK. You will be provided with proof of posting and compensation up to £50 as standard with extra compensation up to £250 to protect valuable items against loss or damage.
Signature on delivery
A signature is taken on delivery for items sent using International Tracked & Signed and International Signed. However, we do not provide a copy of the signature to you as part of the service and it is not available to view online.
You will need to ensure that someone is available to sign for your item upon delivery.
AIR MAIL - INTERNATIONAL SIGNED FOR SERVICE
If any order exceeds 1kg, we will contact you customer regarding price options, we may choose to use the services of a courier and where the cost exceeds the standard delivery charges, we will consider absorbing the costs for you.
DELIVERY TERMS & CONDITIONS
SPECIAL DELIVERY INSTRUCTIONS - If you request for your order to be delivered to an address other than the card holders registered address ie to a work address and or neighbour or mark parcels with 'leave in porch' (or similar instruction) we will do this however due to possible theft this is entirely at your own risk - we cannot be held responsible for any failings - Royal Mail will not leave packages that require a signature on receipt.
Orders placed with delivery to PO Box addresses, airports and any other similar non residential or work address will be rejected.
OVERSEAS CUSTOMERS - Please check your order that you have selected the correct "AIRMAIL DISPATCH SERVICE" at checkout. if you do not select the correct shipping option, we will contact you if you have made an incorrect selection but please be advised that this couls slow down dispatch.
REDELIVERY INSTRUCTIONS - We can not be liable to you for a redelivery if a "non-signature" service is requested, or written instructions are given to leave goods in a "safe" location, and the goods are subsequently lost or damaged, or we receive written instructions to collect Consignments from a “safe” location in which event we shall not be liable for any loss or damage which occurs prior to such collection, or attempted collection of such Consignment.
NON-SIGNATURE SERVICE - You acknowledge that if you elect to choose a non-signature service or you request that goods are left at, or collected from a ‘safe’ location at your address, that you are aware that these requests have not been recommended by us nor should such methods be used for goods which have high value to you or the Consignee (if applicable). If you require added security and peace of mind, please select our 'Royal Mail Signed For' services.
Please Note: That at busy times, it may take us a little longer to dispatch items to you. Only Express orders are guaranteed as Royal Mail next day service.
ADVANCE NOTICE
March, April, May & June are our busiest time of year and we receive a high volume of orders daily, orders are prioritised by postage option chosen. We do recommend 1st class post during MARCH, APRIL, MAY and JUNE if you require your order within 5 - 7 working days.
Important Information Re Royal Mail & National Courier Delivery Services
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. We use Royal Mail Delivery service for all orders under 2kg, this service is operated by Royal Mail, so we are not responsible if the Royal Mail does not deliver on time.
We must state as part of our terms & conditions that once we have processed and dispatched your order and it has been accepted by the Royal Mail we are completely in their hands to operate their service. Delivery timescales are approximate we regret that we cannot be responsible and no liability whatsoever is accepted in respect of late deliveries or lost packages. If you have purchased a dispatch service that has a tracking number, we will help to track your order, if you have chosen our free standard service, Royal Mail will not assist or help track the package until 15 working days after your order has been dispatched.
Delivery time information is provided by Royal Mail , and exclude weekends and bank holidays. Note that Royal Mail delivery times may vary, particularly during peak period.
Our Royal Mail packages are collected daily by Royal Mail, and we obtain proof of collection for packages collected by Royal Mail
Trackable parcels will require a signature on receipt, if the delivery officer cannot deliver he will leave a calling card to advise what action he has taken if he cannot get a reply.
The Royal Mail postman will return the parcel to your local posting or sorting office and you must collect within 5 - 15 working days, otherwise it will be returned to us. Should any order be returned to us by the carrier after an unsuccessful delivery attempt any additional charges must be paid by the customer. If the order is to be resent, the customer will have to pay for additional postage.
Whilst we make every effort to process and dispatch orders with all possible speed we regret that we cannot accept responsibility if an item fails to arrive by the required date. We as a company do not deliver the orders, we pay a third party company to provide this service for us, so we cannot accept responsibility for the delays that do occasionally occur when using carriers.
DELAYED OR LOST ORDERS
When your order has been processed and dispatched we will send an e-mail to the email address on the order showing that your order has been dispatched.
If you have not received your order within 5 - 7 working days after dispatch please check with your local Royal Mail Office or neighbours before contacting us. Do not assume a calling card will be left by Royal Mail. You must notify us via e-mail to communionangels@hotmail.com stating your name and order number within 20 working days from the date it was dispatched.
As a business customer of Royal Mail our post is collected daily by Royal Mail and we maintain record of proof of posting for all orders.
After 20 working days from date of dispatch your order status will change to complete. Claims for non delivery cannot be made after this time and we have no liability to you.
OVERSEAS DELIVERIES - Customs & Import Duties.
For delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches the destination country when ordering goods from firstholycommunionday.co.uk. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from firstholycommunionday.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
