Deliveries During Covid-19 – Update 5/1/21
With a new national lockdown now in place there will inevitably be more delays experienced in the postal system.
At this time, if you need an order urgently please select the Express/Special Delivery Service. I have reduced the cost of this service at this time. This means that once your order has been processed and/or made for you it will be dispatched with next day delivery….it does not mean (for many items) that it will be delivered the next day after ordering, as you need to allow for the item to be made and/or personalised. Some items take up to a week to be made, (read the item descriptions carefully as it tells you about the processing times in there, or please call if you need clarification) and then when ready it will then be dispatched for Next Day Delivery. For in stock items, I will dispatch the same day if ordered before 2pm.
Please note that some partners, who supply gifts direct to customers on my behalf, do not offer same day or next day dispatch on all of their gifts, so when you pay for Special Delivery I will upgrade your postal option to the fastest option they offer.
Please put a note of the date you require your order at checkout so I can advise if I am able to or not able to make that date for you and offer a refund.
Also note that many orders come through with multiple items from multiple suppliers, therefore during this time I have requested suppliers to ship direct to the customer to speed up the processing time, so you may receive your order in more than one shipment.
Thank you for your understanding at this difficult time and please rest assured that myself and the companies that supply goods on the website are doing everything we can to get your goods to you on time. We cannot however mitigate or compensate for items that do not arrive in time if we have dispatched in agreed timescales.
As of the 1st January 2021, the Royal Mail has increased it's prices across all of its postal services. We have adjusted our prices accordingly.
Will will continue to use a combination of Royal Mail and Courier Services to ensure you receive the best delivery service at this time.
Please note some couriers are NOT accepting delivery requests to Ireland and Europe at this time.