As there are now long delays being experienced at Customs using Royal Mail and An Post, we are now working with DPD and DPD Ireland to ship to Ireland (Republic of).
Due to the new Customs arrangements with the EU, all orders sent outside of the UK – including Ireland, will be subject to custom fees at the final destination.
From July 1st 2021, ALL goods exported from the UK to the EU will now be subject to Local VAT.
VAT is calculated by adding the value of the goods and the shipping cost then multiplying by the Local VAT rate(specific to the destination country)
What does this mean?
What this means is that before your goods can be delivered to you, you willbe required to pay for any customs charges levied by your countries customs. The charges are calculated by your own countries custom authorities and at this time we do not have any visibility of what these charges may be. The charges will be calculated based on the total value of your goods purchased including delivery. NB. Our delivery charge does not include your customs and VAT charges. These fees are separate costs levied by your country.
How will it work?
Once your goods have arrived at the destination, your courier or postal provider will contact you, either by email or post, to advise what charges are to be paid before the goods can be released for delivery to you. Until the charges are paid, the goods will not be released.
How long will this process take?
This really depends on how quickly your customs office and courier services take to process your goods. As this stage, we have no guidance on how fast the process will be. The key is to make sure you pay your charges as soon as you can to get the goods released to you. Please note that our delivery aims for goods travelling outside of the UK ONLY take into account the time taken to get the goods to the destination but we are unable to control or be responsible for the time it takes for the goods to be cleared and released from customs to your address. We hope that when we are up and running with DPD Ireland the process for imports will be swifter as you will be pre-notified of you charges and you can pay online, so the goods can be released as soon as they arrive in your local Customs port.
Further help…
If you need to understand how much charges may be levied, please contact your local government customs authorities as each country will have its own calculations.
Please make sure you understand that there is the possibility of an additional charge over and above the delivery charge for your order. If goods are returned to us, refunds for postage will not be issued for goods that were undelivered due to unpaid customs duties.
Please allow additional time for goods to arrive from the UK into Europe (incl Ireland) - currently it is taking up to 2 weeks.
Please note that packages can be opened and inspected by Customs in the destination country.
Parcel Motels in N Ireland have been closed to prevent goods entering into Ireland without the relevant customs checks.
When we have a better understanding of how the process will work, we will update the website with any further information.
The process for ordering and deliveries to the rest of the world remains unchanged.
General Information
First Holy Communion Delivery Information - www.firstholycommunionday.co.uk UK & Overseas Postal Charges
We use a combination of Royal Mail or DPD Courier services.
Not all of our partner suppliers use the same postal options as Communion Angels, therefore we will use the most suitable postage option available according to the speed of delivery required and value of postage price paid.
Delivery timescales are quoted from the date of dispatch and not from when the order is placed.
We dispatch Monday to Friday, excluding UK public holidays. Out of the busy season we will also post on a Saturday morning (for orders placed before 9am).
Please see dispatch service information for details on delivery timescales.
We endeavour to dispatch in stock items the same day if ordered before 11am (weekdays). However during busy periods this can extend to 1-2 days. We will advise you if we are unable to dispatch within these timescales.
As many of our items are 'drop-shipped' they will be dispatched by our suppliers direct to you, therefore your order may arrive in different packages if coming from different suppliers. Our Drop Shippers have their own delivery timescales and we have endeavoured to include all dispatch information in the item description. If you are unsure whether the goods will reach you in time, please do get in touch before placing your order.
Standard UK Postage Charges
Postage is always a tricky one! We have tried to keep it simple where possible!
STOCK ORDERS
For STOCK Orders (i.e items that are kept in stock with us) we have calculated the postage based on standard Royal Mail postal delivery services. As standard we have 6 UK postal options.
2nd Class Post - Delivery AIM is 3-5 Working Days - Not Guarenteed & Insured up to £20.
2nd Class Signed For - Delivery AIM is 3-5 Working Days - Not Guarenteed & Insured up to £50 - Signature is required as proof of delivery.
1st Class Post - Delivery AIM is 1-2 Working Days - Not Guarenteed & Insured up to £20.
1st Class Signed For - Delivery AIM is 1-2 Working Days - Not Guarenteed & Insured up to £50 - Signature is required as proof of delivery.
DPD Next Day Tracked (order before 11am for Next Day Delivery) - Fully Tracked - Please note not all of our supplier partners that ship direct use DPD, so we will use the Royal Mail equivelent in this case Special Next Day Delivery.
Royal Mail Saturday Service - if you want to guarentee that your order will arrive on a Saturday, then choose this service, again not all supplier partners are able to accommodate this service option, so please ask before placing your order, or we will be in touch if this service is not available for your order.
Delivery will default to 2nd Class Post. You will be given the option to upgrade to Signed For 1st & 2nd, 1st Class, Next Day (if applicable to that item and if ordered before 11am) and for Saturday Delivery Service (if applicable for that item and ordered before 11am).
DRESS ORDERS
We DO NOT recommend choosing 2nd Class for Dress orders, at this time 2nd Class post is not as reliable as using Signed For, 1st Class or Next Day. It is more expensive for post Next Day but it is always recommended. This guarentees that your dress will arrive the next working day. It will require a signature so please ensure that there will be someone home to receive your items.
Collection Service - if you live local to Chertsey and wish to collect your dress, then please get in touch and we can arrange a collection time (call 01932 570486 or 07766 782311 to discuss).
DISPATCH OPTIONS
UK 2nd Class Dispatch - is the standard delivery option. Most deliveries will be received within 3-5 days of dispatch (not order). However it may take longer as this service does not have a guarenteed delivery timescale. Items dispatched by this option are not trackable and not require a signature. If you have not received your parcel after 20 working days, please email us at communionangels@hotmail.com to discuss options.
Royal Mail Signed For™ 2nd Class - aims to safely deliver your letter or parcel in 3-5 working days and give you signed for proof of delivery. The added benefits include:
• proof of delivery including a signature from the receiver
• check online or via your mobile to see when your item has been delivered
• compensation cover up to £50.
UK 1st Class Dispatch - is our faster delivery option. Most deliveries will be received within 1-2 days of dispatch (not order). However it may take longer as this service does not have a guarenteed delivery timescale. Items dispatched by this option are not trackable and do not require a signature. If you have not received your parcel after 20 working days, please email us at communionangels@hotmail.com to discuss options.
Royal Mail Signed For® 1st Class - aims to deliver your letter or parcel within 1-2 days after dispatch - and gives you the added security of:
• proof of delivery including a signature from the receiver
• check online or on your mobile to see when your item has been delivered
• compensation cover up to £50.
Express UK Monday - Friday (VIA DPD) - is not available for all items on the website, please check item details or call the office (01932 570486) to check that the items are eligable for this service. For this service you must order before 11am for guarenteed delivery by 1pm next day. This is a tracked and signed for service, please make sure someone is available to sign. If we are unable to fulfil this delivery service we will get in touch to advise you as such.
Express UK Saturday Service is not available for all items on the website, please check item details or call the office (01932 570486) to check that the items are eligable for this service. This service is Insured, trackable & guaranteed, next day delivery. Order by11am Friday for delivery before 1pm on Saturday. A signature required. NOT AVAILABLE FOR ALL ITEMS - PLEASE ENQUIRE IF USURE. This service is JUST if you require your package to arrive on a Saturday. If orders are received after 11am on a Friday, the item will be held until the following Friday for dispatch for delivery the following Saturday. If you simply require a fast service then please select UK Express Option.
YOU WILL RECEIVE AN EMAIL WHEN YOUR ITEM IS DISPATCHED. ALL DELIVERY TIMESCALES ARE FROM DISPATCH - NOT FROM WHEN YOUR ORDER IS PLACED.
WE ENDEAVOUR TO HAVE YOUR ITEMS READY FOR DISPATCH WITHIN 3 WORKING DAYS - THIS CAN TAKE LONGER FOR HANDMADE AND PERSONALISED ORDERS - please get in touch if you require your item in a hurry and we will do everything we can to help where possible.
EUROPE & REST OF WORLD ORDERS
Post Brexit we are working with DPD to offer European and Worldwide shipping.
We ship world wide. Please allow extra time for your orders to be delivered. We can not guarentee delivery timescales only guarentee dispatch timescales. Where items are in stock and available for immediate dispatch we will endeavour to dispatch the same day if the order is received before 11am.
We reserve the right to allocate the best postage and courier option for you based on the value of the goods you have purchased. We will always aim to be fair and seek the most economical way to ship your items to you with the intention of getting your items to you in the fastest and safest way possible. Please do enquire at communionangels@hotmail.com if you wish to discuss postage options before placing your order.
DPD European Service
Since 1st July the way we send goods to Europe has changed. We have therefore changed from Royal Mail to DPD to ship all of our orders outside of the UK. We have endeavoured to keep the price of postage as competitive as we can and there is one standard postal rate for each country. This is a fully tracked end to end service, with the delivery aim of 2-3 days. Customs clearance and charging is made in advance of delivery hence speeding up the process. PLEASE NOTE ALL DELIVERIES OUTSIDE OF THE UK WILL BE SUBJECT TO YOUR LOCAL CUSTOMS LEVIES. DUTY WILL NEED TO BE PAID BEFORE YOUR GOODS ARE RELEASED FROM CUSTOMS FOR DELIVERY.
DELIVERY TERMS & CONDITIONS
OVERSEAS CUSTOMERS - Please check your order that you have selected the correct service at checkout. if you do not select the correct shipping option, we will contact you if you have made an incorrect selection but please be advised that this could slow down dispatch. PLEASE READ THE NEW GUIDELINES ON CUSTOMS CHARGES WITH THE EU FROM 1ST JANUARY 2021.
REDELIVERY INSTRUCTIONS - We can not be liable to you for a redelivery if a "non-signature" service is requested, or written instructions are given to leave goods in a "safe" location, and the goods are subsequently lost or damaged, or we receive written instructions to collect Consignments from a “safe” location in which event we shall not be liable for any loss or damage which occurs prior to such collection, or attempted collection of such Consignment.
NON-SIGNATURE SERVICE - You acknowledge that if you elect to choose a non-signature service or you request that goods are left at, or collected from a ‘safe’ location at your address, that you are aware that these requests have not been recommended by us nor should such methods be used for goods which have high value to you or the Consignee (if applicable). If you require added security and peace of mind, please select our 'Royal Mail Signed For' services.
Please Note: That at busy times, it may take us a little longer to dispatch items to you. Only Express orders are guaranteed as Royal Mail next day service. This option is limited to certain items on the website, please check before ordering if it is unclear if the goods can be dispatched for next day delivery.
ADVANCE NOTICE
March, April, May & June are our busiest time of year and we receive a high volume of orders daily, orders are prioritised by postage option chosen. We do recommend 1st class post during MARCH, APRIL, MAY and JUNE if you require your order within 5 - 7 working days.
Important Information Re Royal Mail & National Courier Delivery Services
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. We use Royal Mail Delivery service for all orders under 2kg, this service is operated by Royal Mail, so we are not responsible if the Royal Mail does not deliver on time.
We must state as part of our terms & conditions that once we have processed and dispatched your order and it has been accepted by the Royal Mail we are completely in their hands to operate their service. Delivery timescales are approximate we regret that we cannot be responsible and no liability whatsoever is accepted in respect of late deliveries or lost packages. If you have purchased a dispatch service that has a tracking number, we will help to track your order, if you have chosen our free standard service, Royal Mail will not assist or help track the package until 15 working days after your order has been dispatched.
Delivery time information is provided by Royal Mail , and exclude weekends and bank holidays. Note that Royal Mail delivery times may vary, particularly during peak period.
Our Royal Mail packages are collected daily by Royal Mail, and we obtain proof of collection for packages collected by Royal Mail
Trackable parcels will require a signature on receipt, if the delivery officer cannot deliver he will leave a calling card to advise what action he has taken if he cannot get a reply.
The Royal Mail postman will return the parcel to your local posting or sorting office and you must collect within 5 - 15 working days, otherwise it will be returned to us. Should any order be returned to us by the carrier after an unsuccessful delivery attempt any additional charges must be paid by the customer. If the order is to be resent, the customer will have to pay for additional postage.
Whilst we make every effort to process and dispatch orders with all possible speed we regret that we cannot accept responsibility if an item fails to arrive by the required date. We as a company do not deliver the orders, we pay a third party company to provide this service for us, so we cannot accept responsibility for the delays that do occasionally occur when using carriers.
DELAYED OR LOST ORDERS
When your order has been processed and dispatched we will send an e-mail to the email address on the order showing that your order has been dispatched.
If you have not received your order within 5 - 7 working days after dispatch please check with your local Royal Mail Office or neighbours before contacting us. Do not assume a calling card will be left by Royal Mail. You must notify us via e-mail to communionangels@hotmail.com stating your name and order number within 20 working days from the date it was dispatched.
After 20 working days from date of dispatch your order status will change to complete. Claims for non delivery cannot be made after this time and we have no liability to you.
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